Refund policy
Refund Policy At Enhanced Boots
At Enhanced Boots, we specialise in sourcing rare and high-performance football boots. Many of the products we sell are older models or collector pairs. Please read our refund policy carefully before making a purchase.
Returns
We do not accept returns or offer refunds unless one of the following applies:
-
The item arrives damaged during delivery, or
-
The item is significantly different from the description or photos provided
If either of these situations occurs, please contact us within 48 hours of delivery with clear photos of the issue.
If approved, we will arrange either:
-
A refund, or
-
A replacement pair, where possible.
Exchanges
We may offer exchanges if the boots received are:
-
Unworn
-
In the exact condition they arrived in
-
Returned within 7 days of delivery
Customers are responsible for return shipping costs unless the item is faulty or not as described.
Exchanges are subject to stock availability.
Condition of Products
Many of the boots we sell are rare, discontinued, or older models.
Because of this:
-
We cannot guarantee the longevity or lifespan of any boots purchased.
-
Enhanced Boots is a reseller and not the manufacturer, therefore we cannot provide manufacturer warranties.
All boots are carefully inspected before sale and their condition is shown as accurately as possible in product photos.
Non-Returnable Situations
We do not accept returns or refunds for:
-
Incorrect sizing chosen by the customer
-
Change of mind after purchase
-
General wear or damage after use
-
Natural ageing of older football boots
Contact
If you experience an issue with your order, please contact us with your order number and photos of the issue.
Email: enhancedboots@gmail.com
Instagram: @enhanced_boots