Refund policy
We want you in a pair you're happy with. If they're not right, here's exactly how to sort it.
14-day returns
You have 14 days from the day your order arrives to let us know you'd like to return it. No reason needed — if you've changed your mind, that's fine.
Once we've confirmed your return, you've got a further 14 days to get the boots back to us.
How to make a return
Email us at enhancedboots@gmail.com with your order number and let us know you'd like to return.
We'll come straight back with the return address and anything else you need. Please don't send anything back before getting in touch — we need to know it's coming so we can match it to your order.
Return postage
Return postage is the responsibility of the buyer. We'd recommend a tracked service — until the parcel reaches us it's still your responsibility, and tracking protects you if it goes astray.
The exception is if your boots arrive faulty, damaged or not as described, in which case we cover it. See below.
What condition they need to be back in
Boots need to come back unworn and in the same condition they arrived in, with any tags, boxes and packaging included.
By all means try them on to check the fit, exactly as you would in a shop. That's what the 14 days are for.
But please be aware: once a boot has been worn outside or played in, even once, we cannot resell it. The soleplate and studs show it immediately.
If a pair comes back worn, we'll apply a deduction reflecting the loss in value. Because a used pair can't be resold, that deduction will usually be the majority of the price paid, and where the boots come back unsellable it may be the full amount.
If you're unsure whether a pair fits, get in touch before you take them any further. We'd always rather help than have you lose out.
Refunds
Refunds go back to your original payment method within 14 days of your return reaching us and passing a quick check.
Your refund also includes the standard delivery cost you originally paid. If you upgraded to express, we'll refund the standard rate — the upgrade itself isn't refundable on a change-of-mind return.
Store credit
If you'd rather have store credit than a refund, just say so in your return email and we'll issue it instead. It's your choice — we'll never swap a refund for credit unless you've asked for it.
Credit is issued as a gift card code by email, never expires, and can be used on anything on the site across as many orders as you like.
Given most of our pairs are one-offs, credit is often the quicker route — it's ready the moment your return lands, so you can secure the next pair before someone else does.
If something's wrong with your order
If your boots arrive damaged, faulty, or significantly different from the description and photos, get in touch within 48 hours of delivery with clear photos of the issue.
If that's what's happened, we'll sort it properly:
- We cover the return postage
- You'll get a full refund — including all delivery costs — or a replacement pair where we have one
This sits outside the returns process above, and it doesn't affect your statutory rights.
Exchanges
Almost every pair we sell is a one-off in a single size, so a straight swap usually isn't possible.
The quickest route is to return your pair for store credit and put it straight towards the ones you want — otherwise the replacement may well sell before your return reaches us.
If you'd rather try for a direct swap, email us and we'll tell you honestly what we've got.
Condition of products
Many of the boots we sell are rare, discontinued, or older models.
Because of this:
- We cannot guarantee the longevity or lifespan of any boots purchased.
- Enhanced Boots is a reseller and not the manufacturer, therefore we cannot provide manufacturer warranties.
- All boots are carefully inspected before sale and their condition is shown as accurately as possible in product photos.
None of the above affects your legal rights as a consumer.
Contact
Email: enhancedboots@gmail.com
Instagram: @enhanced_boots
We answer everything, usually same day.