Are the boots authentic?

Yes. Every pair is sourced, inspected and photographed by us before it goes live. We have sold over a thousand pairs with 100% positive feedback on eBay, and we would rather lose a sale than put a questionable pair on the site.

What condition are they in?

It varies by pair, and the exact condition is written on every listing. What never varies is the photography — the images show the pair you will receive, including any marks. Nothing is cropped out or edited.

How quickly will my order be posted?

Within 24 hours. UK orders go Royal Mail Tracked 24 or Tracked 48, posted Monday to Saturday. Republic of Ireland orders go DPD next working day, posted Monday to Friday.

Do Irish customers pay customs charges?

No. Orders to the Republic of Ireland arrive with no customs fees to pay.

Can I return them if they are not right?

Yes — you have 14 days from delivery to let us know. Boots need to come back unworn and in the condition they arrived, and return postage is the responsibility of the buyer. Email enhancedboots@gmail.com with your order number and we will send you the return address.

What if I order the wrong size?

Check the size guide first — boot sizing shifts between brands, and older models often run smaller than modern ones. If you are unsure on a specific pair, message us before you order and we will tell you honestly how it fits.

Can I get this pair in a different size?

Almost always no. Nearly everything we sell is a single pair in a single size — once it is gone, it does not come back. If you tell us what you are hunting for, we will keep an eye out.

Can I pay another way?

Checkout takes all major cards, Apple Pay, Google Pay, Shop Pay and Klarna. If you would rather pay by bank transfer, Revolut or PayPal, message us on Instagram @enhanced_boots and we will sort it.

Shipping policy

Your boots are packed and sent the moment we can get them out the door. Here's exactly what to expect.

Where we ship

United Kingdom (including Northern Ireland), Republic of Ireland, Europe, USA & Canada, Australia & New Zealand, and the Rest of World.

UK delivery — including Northern Ireland

Standard — £3.99. Royal Mail Tracked 48. Arrives within 2 working days of dispatch.
Express — £4.99. Royal Mail Tracked 24. Arrives the next working day after dispatch.

UK orders are dispatched Monday to Saturday.

Republic of Ireland delivery

Ireland Express — €10. DPD. Arrives the next working day after dispatch.

Irish orders are dispatched Monday to Friday — DPD don't collect at weekends, so an order placed on Saturday or Sunday goes out on Monday.

No customs charges on Irish orders. Nothing to pay on delivery.

International delivery

Europe — £12. 5–9 working days.
Rest of World — £34.99. 7–14 working days. Includes USA, Canada, Australia and New Zealand.

When your order is dispatched

We aim to get every order packed and posted the same day or the next working day.

Delivery times above are counted from the day your order is dispatched, not from the day you order. So a UK Express order posted on Tuesday arrives Wednesday.

We don't dispatch on Sundays or bank holidays.

Tracking

Every order is tracked, whichever service you choose. You'll get a tracking number by email as soon as your parcel is on its way. If it hasn't arrived within a few hours of your dispatch confirmation, check your spam folder before getting in touch.

Studs and accessories

Ordering studs with a pair of boots? They go in the same parcel, on the same delivery option you've chosen for your boots. No extra postage to pay — one order, one parcel, one delivery.

Ordering studs on their own? They're small enough for the letterbox, so they go by Royal Mail Tracked 48 in the UK, and Royal Mail International Standard to the Republic of Ireland — again with no customs charges.

Customs and import charges

There are no customs charges on orders to the UK or the Republic of Ireland.

Orders outside the UK and Ireland may be subject to import duties, taxes or handling fees charged by your local customs authority. These are set by your country, not by us, and are the responsibility of the buyer. We can't predict or refund them.

Bank holidays

Couriers don't collect or deliver on bank holidays, and neither do we. Orders placed over a bank holiday weekend go out on the next working day.

If you're not in

Royal Mail will leave a card and either make a second attempt or hold your parcel at your local delivery office.

DPD will text you a one-hour delivery window on the morning of delivery, and you can reschedule, redirect to a neighbour or send it to a pickup shop directly from that message.

Wrong or incomplete addresses

Please double-check your delivery address before you pay — we dispatch fast, and once a parcel is gone we can't recall it. If an order is returned to us because the address was wrong or incomplete, we'll happily resend it, but the cost of reposting will need to be covered.

Delayed, lost or damaged parcels

Damaged in transit? Email us within 48 hours of delivery with clear photos of the parcel and the boots, and we'll sort it — refund or replacement, whichever you'd prefer.

Hasn't arrived? Very occasionally a courier holds a parcel up. Before an item can officially be treated as lost, couriers require:

UK, Royal Mail Tracked 24 and 48: 10 working days from dispatch
Republic of Ireland, DPD: 5 working days from dispatch
Europe and Rest of World: 20 working days from dispatch

If your parcel passes those windows, get in touch and we'll open a claim and get you a refund or a replacement. In practice, almost everything that looks lost turns up within a day or two — but we'll never leave you out of pocket.

Returns

For returns, exchanges and refunds, see our Refund Policy.

Contact

Email: enhancedboots@gmail.com
Instagram: @enhanced_boots

We answer everything, usually same day.

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